Stance+ warrants all its products to be free from manufacturing defect for a minimum of 12 months except coilover kits which are covered for 24 months from the date of purchase. All Stance+ warranties are non-transferable.
To benefit from the Stance+ warranty all products should be:
What is not covered?
Stance+ products are covered against manufacturing defects. The warranty does not cover any product damage or failure as a result of:
The warranty does not cover any postage costs, labour charges or other consequential damage/loss that may be incurred as a result of a warranty claim.
Only use a trusted garage to install your Stance+ products and ensure the garage has the correct tools required to fit your items. Whilst incredibly rare, warranty claims are inevitable however most claims that we see are due to incorrect installation procedures or neglect.
If your damper or strut is leaking then it is highly likely that the installer has gripped the piston rods during installation. This generally causes issues within weeks/months depending on the severity and location of the gripping. Installers do this to speed up installation time or simply due to not having the proper tools or knowledge.
This piston damage tears at the oil seals whilst at the same time allows the oil to bypass the seals which eventually leads to a lack of oil within the damper, a lack of damping and subsequent knocking/rattles.
Making a Warranty Claim
All warranty claims should be submitted through your purchasing dealer with photo/video evidence of the fault and your proof of purchase. All parts subject to a warranty claim must then be inspected by Stance+ or the relevant dealer.
If your vehicle cannot be off the road, new parts/components can be purchased up front through your dealer (subject to stock). Once fitted, faulty parts can then be returned for a warranty inspection. The cost of the replacement parts will only be refunded subject to the faulty parts passing a warranty inspection.