At Stance+ we understand that sometimes things go wrong or customers simply change their mind therefore we always try to make returning an item as simple and straighforward as possible. If you have received a damaged/incorrect item or have simply changed your mind, please contact our team before returning the item. If your item is faulty please contact us first before returning your item. Most faulty items will undergo a warranty inspection in which case it may be necessary to send the item away to the manufacturer to confirm the fault. Once we have investigated the fault we will inform you how we need to proceed.
We can then process returns in one of two ways...
You can return your products directly to us at the following address:
Unit 1 Clarendon Garage
We advise the use of a tracked delivery service as we cannot be held liable for any losses incurred on the return journey to Stance+. Please be aware that you will be liable for the cost of returning your item to us except in cases where the goods are faulty or have been supplied incorrectly. Please keep your postage receipt and we will refund return postage costs up to £15 GBP once the manufacturing fault has been confirmed.
For larger items, we offer a collection service where a courier will collect the item from you. Please contact us with the following details to arrange a collection:
You will not be charged for this service if the item is confirmed to have a manufacturing defect or has been supplied incorrectly. For all other instances there is a £20 charge for this collection service that will need to be paid at the time of booking the collection.
* We will not be able to accept any returns on products that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.